Privacy Policy

Who we are

Prestige Relocation is a property search and relocation agency serving clients across Yorkshire and the North of England. Our registered address is:

For any privacy-related enquiries, please contact us at [email protected].

What personal data we collect and why

We collect personal data only where there is a lawful basis for doing so under UK GDPR:

• Contact enquiries — when you submit the contact form or email us, we collect your name, email address, and any details you provide. Lawful basis: legitimate interests (responding to your enquiry).
• Service delivery — if you engage us, we may collect additional information necessary to carry out that work (e.g. property requirements, financial parameters, family circumstances). Lawful basis: performance of a contract.
• Off-market property register — if you register a property with us for confidential off-market matching, we collect details about the property and your contact information. Lawful basis: legitimate interests.
• Legal obligations — we may retain certain records as required by law. Lawful basis: compliance with a legal obligation.

We do not collect sensitive personal data unless strictly necessary for service delivery, and we do not use your personal data for automated decision-making or profiling.

How long we keep your data

• Contact enquiries: up to 12 months, unless we enter a service relationship.
• Client records: 7 years from the end of the service engagement, in line with HMRC guidance.
• Off-market property registrations: reviewed annually and removed if no longer relevant.
• We will securely delete or anonymise data that is no longer needed.

Cookies and website data

This website uses only strictly necessary cookies — set by Cloudflare for security and bot detection, and by Cloudflare Turnstile on the contact form. No tracking or advertising cookies are used.

Because only strictly necessary cookies are used, no consent banner is required. You can clear cookies at any time via your browser settings.

Who we share your data with

We do not sell, rent, or lease your personal data. We may share data with:

• Cloudflare, Inc. — our website is served via Cloudflare's network, which processes request data (IP address, browser information) for security, DDoS protection, and bot detection. Cloudflare Turnstile on the contact form involves Cloudflare processing limited browser and interaction data to verify human submissions. Cloudflare acts as a data processor on our behalf and is certified under the UK–US Data Bridge.
• Amazon Web Services (AWS) — contact form submissions are delivered to our inbox via Amazon Simple Email Service (SES). AWS acts solely as a mail relay; your data is in transit only and is not stored by AWS beyond delivery. AWS is certified under the UK–US Data Bridge.
• Professional third parties — where required to deliver our services (e.g. solicitors, surveyors, mortgage brokers, estate agents) — only with your knowledge and agreement.
• Regulatory or law enforcement bodies — where required by law.

All third-party processors are bound by appropriate data processing agreements and are required to handle your data in accordance with UK GDPR.

Your rights under UK GDPR

You have the following rights, which you can exercise at any time by contacting us:

• Right of access — request a copy of the personal data we hold about you (free of charge).
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — ask us to delete your data where there is no longer a lawful reason to hold it.
• Right to restrict processing — ask us to limit how we use your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests.

To exercise any of these rights, please write to us at the address above or email [email protected]. We will respond within one month.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of this website after any changes constitutes acceptance of the updated policy.